Our acceptance of your deposit or payment forms a contract between us and these conditions apply. We reserve the right to refuse any booking.
No variations to these conditions shall be valid unless agreed by us in writing.
It is agreed by all parties that this contract is deemed to have been made once a deposit has been paid and is subject to English law and the exclusive jurisdiction of the English courts.
Your obligation to us
1. Paying for your arrangements
a) Once you have paid us the initial deposit of £20 per person, the contract comes into existence and we will send you the confirmation.
b) The deposit is part payment of the holiday and the balance must be paid before the date specified on the invoice which is no later than four weeks before the departure date. Please note if we do not receive
final payment by the date specified then we reserve the right to treat your booking as cancelled by you and cancellation charges of your deposit will be applicable.
c) If you change your arrangements
If after the contract has been completed you want to change your holiday we will do our best to meet your requirements.
d) If you or any member of your party have to cancel from the booking or cancel the entire booking once it has been accepted by us, written notification must be sent to us and we shall respond and charges will
be applied dependent on our charges accrued and any discounts offered may be cancelled.
2. If we cancel your arrangements
If we are forced to cancel your arrangements we will inform you as soon as possible. We will offer you the choice of an alternative of at least comparable standard (if available) or a full refund of all monies paid
to us in respect of your arrangements. We will not cancel your arrangements after the date specified on the final invoice for payment of the full balance unless that balance has not been paid by you or unless it
is due to reasons beyond our control.
3. Last minute special offers.
From time to time we may publicise a tour as a last minute special offer. On these tours we reserve the right to cancel up to seven days before departure, however the very nature of these offers makes
Should we have to cancel, we will make every effort to find you a suitable alternative holiday but if we cannot then as the limit of our liability we will refund your payments in full.
1. We do not accept responsibility if the hotel does not supply something that does not meet with your requirements. Such disagreements are between yourself and the hotel.
a) All acts booked are subject to change if beyond our control.
b) All clients undertake to behave with propriety and in such a manner as in no way to cause or be likely to cause damage, distress, danger or annoyance to other clients, property and/or any third party.
Should you have any complaints about any aspect of the arrangements, you must inform us immediately. Problems can most easily be dealt with on the spot and you must register any complaints with the hotel or
our representative. In the unlikely event that an amicable solution cannot be found, please ensure that you write to us within 28 days of your return with full details of your complaint. We cannot accept any
complaints received outside this period.
We have taken every care in ensuring that the information is correct at the time of printing. However we are sure you will appreciate that subsequently minor alterations may arise. In such cases and if we are
forewarned we will make every effort to advise you as soon as reasonably possible.
Protection of customer funds
All customer payments are kept in a separate account and held on behalf of the customer until such time all our commitments to the venue have to be realised.
Full list of conditions
If you require a full list of conditions then write to us enclosing a stamped addressed envelope.